Making a claim

Making a Claim

1

Sign Up Online

Fill in our simple claim form online.

2

Submit Documents

For theft:

  • A police abstract
  • A phone blockage certificate from network provider

Within 48 hours

3

Pay via M-Pesa

Pay the excess to Lipa Later Paybill- Business no. 174199, Account no. INSURANCE

Excess: 10% for each and every theft or damage, minimum amount of KES. 5,000.00

5

Claim settlement

  • Item is replaced or fixed – No cash exchange
  • Client has to pay the excess before a claim settlement

Time: Within 21 days

4

Confirmation

Upon receipt of payment, you’ll receive an SMS and an e-receipt to your email for confirmation within 48 hours

Make A Claim